Aug 11, 2008 ClassicCloseouts complaint by Sjt114 |
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I noticed last week that there was a pending charge on my debit card for $59.99, and didn't know what this was for. I contacted my banking institution to find out more information. They said nothing could be done until the charge actually went through and gave me a contact number where the charge originated. I called and received a recording identifying themselves as classiccloseout, asking me to leave my name and number for them to return my call.
Well, there has been no returned call, the charge has gone through, I've left 3 additional msgs for them (still no returned call), I've called my bank that says they need to close out my account/card and have me complete a dispute form.
I asked when I can expect some type of resolve, and there answer was, they don't know how long the merchant will take to respond to the dispute.
So, in summary, I probably will never feel confident about ordering anything online again (I very rarely ever order anything online, and this is why). I'm going to look into some legal action.
I'm sure this isn't the first time classiccloseout has done this from reading the other postings.
So, good-luck ClassicCloseOuts to dealing with all the customers you've "pissed-off"!
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ClassicCloseouts Complaints
1. Written by VB, on 17-10-2008 19:53
They got me too. 3 charges. I disputed with credit card company and they investigated. They sent me classic closeouts response, which basically said I had enrolled in there membership through an e-mail they sent. I never received an e-mail and never enrolled in anything. My big question is If the charges are for an enrollment, why bill 3 times. I suspect you will get the same response when you dispute. I would like for everyone who has been affected to get together and file a class action lawsuit against them. There's a lot of people been charged the same thing.
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2. Written by Soe, on 26-08-2008 13:55
They did the same thing to me, so i called them trying to reach the customer service but everytime i called them, they asked me to leave a message and never returned my call. The did big fraud on my account.
Call you bank and do some dispute action on them. That's the only way you will get your money back.
Good luck next time.
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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